This policy is part of the official terms of trade for United A&S Jewelry Inc. and applies exclusively to consumers purchasing jewelry products within the United States. All services and procedures regarding returns, exchanges, and refunds strictly adhere to U.S. e-commerce after-sales regulations while also accounting for the specific characteristics of the brand's products (such as 14K gold jewelry and stone-set accessories). By placing an order and completing payment on this website, the consumer acknowledges and voluntarily accepts all terms and after-sales rules outlined in this policy.
Scenarios Eligible for Return or Exchange
Within the official after-sales period, customers may apply for a return or exchange if the product exhibits non-human-induced quality issues or logistics-related anomalies. Eligible scenarios include, but are not limited to, shipping damage, craftsmanship defects, and shipping errors. Returns or exchanges may be requested if physical damage—such as dents, bent or deformed metal, broken chains, loose or missing gemstones/diamonds, or cracks—is discovered upon delivery. Requests are also accepted if the received item differs significantly from the style, design, or craftsmanship details displayed on the website (e.g., incorrect items shipped or discrepancies in style versions). After-sales service covers manufacturing defects, including visible surface scratches, oxidation spots, misaligned or loose stone settings, clasp malfunctions, and structural asymmetry. Additionally, customers may submit return or exchange requests in cases of missing items, absent accessories, or significant discrepancies between the actual product specifications and those listed on the website.
Basic Conditions for Returns/Exchanges and Definition of Non-Returnable Items
All return and exchange requests must meet standardized verification criteria; the platform strictly reviews requests based on product condition, the applicable after-sales timeframe, and the completeness of accessories. Jewelry items submitted for return or exchange must remain in their original, brand-new, unworn, and unused condition. Surfaces must be free of scratches from wear, oil stains, and residues of cosmetics or perfume; there must be no signs of man-made damage such as stretching, bending, polishing, modification, or repair. Products must retain their original outer packaging, dedicated jewelry dust bag, accompanying product cards, and all original accessories; packaging must be free of severe damage, stains, or missing components to ensure the item remains suitable for resale. All gemstone settings, simulated diamond accents, and metal structures must remain in their original factory condition, free from unauthorized disassembly, modification, or re-setting. Users must provide a valid order number, the email address used for the order, and purchase records as proof for verification, and must submit their request within the designated after-sales period.
There is also a defined scope of products ineligible for return or exchange; requests for returns, exchanges, or refunds will not be accepted in the following cases: Products that have undergone user-initiated modifications—such as chain shortening, resizing, polishing/repair, or structural alterations—are ineligible. Used products showing obvious signs of prolonged wear, metal abrasion, oxidation/blackening, surface wear on stones, deformation, or missing accessories are not eligible for after-sales returns or exchanges. Special-order products—including personalized custom items, pieces with custom engravings, or uniquely customized combinations—cannot be returned or exchanged once sold. Requests involving only the return of the jewelry piece itself, while missing original packaging, dust bags, cards, or other original accessories, will not be processed. The platform does not provide return or exchange services if the request is based on personal aesthetic preference, subjective dissatisfaction, or incorrect self-estimation of size, provided the product has no quality defects but shows signs of wear. Requests submitted beyond the official after-sales timeframe will not be accepted, regardless of the reason.
Return and Exchange Timeframe
A uniform 30-day post-sales policy applies to all orders within the United States, with the period commencing on the day the user actually signs for the UPS package. Users must submit a valid return or exchange request—along with supporting evidence of the product issue and order details—via official customer service channels within 30 calendar days of delivery. All post-sales requests must be fully submitted within this timeframe; orders for which no claim is initiated within the deadline will be automatically marked as successfully completed, and the platform will no longer accept any requests for returns, exchanges, post-sales claims, or refunds.
Complete return process
After the user confirms that the product meets the return conditions, he can first initiate a return application through the official customer service channel, provide the corresponding order number, package receipt time, real-life pictures of the product problem, detailed reasons for return, and submit it to the platform for review. The customer service team will complete the order information, product status and after-sales qualification verification during official working hours. After confirming that the return rules are complied with, the official return operation instructions, exclusive return label documents, and a unified designated return address will be sent to the user. After receiving the instructions, users need to properly pack the jewelry products, store the jewelry completely in the original dust bag and outer packaging box, and provide buffer protection to avoid secondary damage during return transportation. At the same time, all original accessories and product cards must be sent back in full. After packaging is completed, users can contact compliant logistics channels to mail the package to the official designated return address: 37 W 47th St Ste 702, New York, NY 10036. The official return label needs to be affixed to the outside of the package and the order number must be clearly marked to facilitate quick identification and verification by the warehouse. After the returned package is signed for, the warehouse quality inspection team will conduct a comprehensive inspection of the product's appearance, structure, accessories integrity, and whether there is any human damage. After passing the inspection, the refund process will be officially entered. The review results and refund progress will be notified to users simultaneously through official emails to ensure that the after-sales process is transparent and can be checked.
Complete Exchange Process
If a user needs to exchange an item due to valid reasons—such as product quality issues, manufacturing defects, or shipping errors—they may contact official customer service to submit an exchange request. The request must include the order number, the original item purchased, the specifications for the replacement, and photos or videos clearly showing the issue. Customer service will verify the delivery timeframe, product condition, and eligibility for the exchange; once confirmed to meet all criteria, they will provide instructions and the designated return address. The user should pack the item securely, ensuring it is free from further damage, includes all accessories, and retains its original packaging. The item should be mailed to: 37 W 47th St Ste 702, New York, NY 10036, with the order number clearly marked on the outside of the package for verification. Upon receipt, the warehouse will conduct a rigorous quality inspection to confirm the item meets exchange standards and is free from damage or missing parts. Once verified, the warehouse will prepare a brand-new replacement (identical in style and specifications), inspect it, and ship it via UPS to the user's U.S. address at no cost. A confirmation email containing the tracking number will be sent upon shipment, allowing the user to monitor delivery progress in real-time. Processing the replacement item takes 1–3 business days, and shipping follows our standard policy of 3–5 business days.
Complete Refund Process
Once the warehouse has completed a comprehensive quality inspection of the returned package and confirmed that the product fully meets return criteria and complies with all regulations, the platform will formally initiate the refund process within 1–3 business days. Refunds will be returned to the original payment account used for the initial order, supporting all payment channels accepted by the site. Following the platform's submission of the refund request, funds typically arrive within 1–3 business days. Please note that the actual time of receipt is not entirely controlled by the platform; it depends on the specific review and processing cycles of the issuing bank, and delays may occur with some banks. If the refund does not appear in the account after the expected timeframe, users may contact official customer service with their order details and the refund confirmation email to verify the transaction status and processing progress.
Allocation of Shipping Costs for Returns and Exchanges
For return or exchange cases attributable to the brand—such as manufacturing defects, quality issues, damage during transit, incorrect or missing items, or discrepancies between the actual product and its description—United A&S Jewelry Inc. will bear the full cost of round-trip shipping. The platform provides users with a free return shipping label, so users incur no cost for sending items back; furthermore, shipping for replacement items within the U.S. is also free of charge.
For returns or exchanges initiated due to personal reasons—such as personal aesthetic preference, incorrect size estimation, or a mismatch with personal wearing habits—where the item is brand new and free of quality defects, the user is responsible for all round-trip shipping costs. Shipping fees incurred by the user for returning items are not eligible for platform reimbursement, though subsequent replacement shipments within the U.S. remain eligible for free delivery.
If a returned package sustains further damage, scratches, or deformation during transit due to the user's improper packaging or inadequate protection, the user bears the cost of the resulting product loss and shipping fees. In cases where product damage is caused by rough handling during transit or official logistics anomalies, the user may provide proof of damage and contact customer service for a specific review and resolution.
Order Cancellation Rules
For unshipped orders, users may contact official customer service at any time to request cancellation, provided the order has not yet entered the outbound packing stage or been handed over to the UPS logistics carrier. The platform charges no handling, processing, or cancellation fees; upon approval, a full refund will be issued to ensure the protection of the user's funds. Once an order has completed outbound processing and officially entered the logistics transit phase, it cannot be directly cancelled. In such cases, users must adhere to the site's standard return and refund policy: wait for the package to be delivered and signed for, then submit a request via the official after-sales return process to complete the subsequent review and refund steps.
Additional Terms
United A&S Jewelry Inc reserves the right to update or modify this refund and return policy in accordance with U.S. e-commerce regulations, financial refund rules, logistics policies, and brand operational requirements. Policy updates take effect immediately upon posting to the official website; individual notifications will not be sent to users. By placing an order, completing payment, and receiving products through this website, users within the United States acknowledge that they have read, understood, and voluntarily agreed to all terms and after-sales conditions outlined in this policy.
Contact Us
Shop Name: United A&S Jewelry Inc
Phone: +(212) 944-7505
Email: info@unitedasjewelry.com
Shop Address: 37 W 47th St Ste 702, New York, NY 10036
Opening Hours:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday–Sunday: Closed
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.